Refund policy

REFUND & CANCELLATION POLICY

At FlipBee, we want our customers to have a smooth shopping experience.

ORDER CANCELLATION

Customers may request cancellation of an order before it has been processed or shipped.

Once an order has been shipped, cancellation may not be possible.

REFUND ELIGIBILITY

Refunds or replacements may be considered in cases such as:

• Product received damaged
• Wrong product received
• Product missing from the order
• Product received in an unacceptable condition

IMPORTANT – UNBOXING VIDEO REQUIRED

For any claim involving a damaged, wrong, defective, missing, or incorrect product, the customer MUST record a continuous, unedited unboxing video from the moment the package is unopened until the product and its contents are fully shown.

The unboxing video is mandatory for processing damage, wrong-product, missing-product, or similar claims.

Without a clear and continuous unboxing video, FlipBee may not be able to approve a return, replacement, or refund.

Customers must contact FlipBee as soon as possible after receiving the order and provide the order number, unboxing video, and relevant photographs/videos where applicable.

NON-RETURNABLE CONDITIONS

Products may not be eligible for return or refund if the issue is caused by misuse, damage after delivery, normal wear and tear, or failure to follow product instructions.

REFUND PROCESSING

If a refund is approved, the refund will be processed to the original payment method, subject to the payment provider's processing timelines.

For Cash on Delivery orders, if applicable, the refund method will be communicated by our customer support team.

RETURN SHIPPING

If the return is approved due to an error on our part, FlipBee may arrange or provide instructions for the return shipment.

FlipBee reserves the right to verify the issue before approving a refund or replacement.

For refund or cancellation requests, please contact us through our Contact Us page.

FlipBee
Website: https://flipbee.world